Terms & Conditions

Village Gates Terms and Conditions.

1. Our website is owned and run by Village Gates Ltd, Unit 8A Trident Business Park, Daten Avenue, Warrington WA3 6AX and is protected by copyright. Any use of the website or its contents, copying or sharing is prohibited.

2. The pricing of goods and additional charges are correct at the time of publishing and all information is accurate to the best of our ability. Delivery and/or installation lead times are approximate and should be considered a guide only.

3. By placing any order with Village Gates you agree to be legally bound by these terms and conditions.

4. All our orders are bespoke. If you have provided the measurements to us you will be asked to confirm by email. Once the gates have gone into manufacture there can be no changes made. It is your responsibility to check and confirm your measurements and if these measurements are found to be incorrect once manufactured or upon delivery Village Gates cannot accept any liability.

5. We offer a 12 month guarantee on the workmanship of our products. This covers the integrity of the joints on our timber gates. It is important to note that timber is a natural living product and therefore is susceptible to environmental changes beyond our control. Extreme temperatures and changes in humidity can cause a reaction in external timber, such as the opening up of the grain or swelling of the boards, and often (but not always) this will return to normal. Every effort is made during the manufacturing process to minimise this, but we cannot offer any guarantee against warping, swelling, twisting, bowing, splitting or any other kind of movement, or the appearance of mould.
We do not accept liability and would not be able to offer refunds for any of these issues.

6. Some of these changes to the natural timber can occur when leaving the environment of the workshop where they were constructed to be delivered and stored before installation. Although we make every effort to take account of these changes in our construction process it is perfectly natural and not a fault.

7. Timber is a natural product and there can be an acceptable tolerance of between 0 and 10mm on a product.

8. Please note that if your gate is treated or painted, (even if that has been initially applied by Village Gates), this is not included in the guarantee. We offer high quality products and supply follow up advice on the maintenance of your gate, and we rely on the customer periodically checking and treating the timber as necessary.

9. When we have treated the gates we make every effort to seal all surfaces, however natural tannins can seep out during the lifetime of the wood. This can cause some discolouration of brick/stonework, and we do not accept any liability for this.

10. Treatment instructions supplied with your gate should be adhered to for the best and most long lasting results.

11. Exact colours of natural timber or of the stains applied cannot be guaranteed due to the variations in colour and shade of natural timber.

12. The black on galvanised hardware we provide is galvanised hardware which has been coated with a black finish. This can flake off and can need touching up for aesthetic purposes. However galvanised hardware is better as it is highly resistant to rust, rather than the standard black hardware which can rust and impact on the durability of the timber.

13. We reserve the right to cancel your order under certain circumstances due to unforeseen problems. These may include (but are not limited to) being unable for whatever reason to obtain the required materials, or if the price was incorrect due to an error in our pricing or that of our suppliers. If we are installing the gate all orders are subject to a site survey. If we need to cancel we will notify you as soon as possible and arrange a full refund.

14. If Village Gates have arranged delivery of the gates for you to install yourself the product becomes your property on receipt of delivery. We recommend that you thoroughly inspect the goods before signing for them. Any defects should be reported to us immediately. We cannot accept any liability for defects brought to our attention after the gates have been installed or treated. Once delivered the gates must be stored flat until installation and if supplied untreated should be treated appropriately before installation.

15. If our gates have been supplied to be installed with automation we cannot accept responsibility for any damage caused during the automation process, or for any distortion caused to the gates by the running of the automation mechanism. Automated gates should be force tested after installation and have all necessary safety edges/photo cells to meet current regulations.

16. No guarantee can be given against wind, storm or accidental damage. Gates should be kept securely fastened at all times.

17. For gates installed by us a 20% deposit is required to confirm the order. Payment in full is due upon completion. For gates supplied and delivered directly to the customer payment in full is required to confirm the order.

18. All goods remain the property of Village Gates until paid for in full.